At Goatclouds Technologies, we are committed to delivering reliable and high-quality web hosting services. We understand that circumstances may change, and we aim to provide a fair and transparent refund process.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on our shared hosting, VPS hosting, and hosting plans. If what we advertised is not the service we rendered within the first 30 days of your initial purchase, you may request a full refund.
Non-Refundable Items:
- Domain name registrations and renewals
- SSL certificates
- Dedicated server plans
- Setup or installation fees
- Add-on services (e.g., backups, premium support)
- Renewals or recurring payments
2. How to Request a Refund
To initiate a refund:
- Email our support team at [support@goatclouds.ng] within 30 days of purchase
- Include your account details and reason for cancellation
- Refunds are processed within 7–10 business days to your original payment method
3. After 30 Days
Refunds are not available after the initial 30-day period. You may cancel your service at any time, but unused time will not be refunded.
4. Violations of Terms
Accounts terminated due to violations of our Terms of Service or Acceptable Use Policy are not eligible for refunds.
5. Chargebacks
Initiating a chargeback without contacting us first may result in account suspension. We encourage you to reach out to resolve any billing issues.
6. Changes to This Policy
Goatclouds Technologies reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date
